Fluff and Whiskers is an outlet for Carl Moore, London based artist.
Carl makes work that sits on that fine, fine line between comedy and
tragedy. Animals pretending to be other animals who use found objects
with a splash or two of paint and props. Animals in the act of comedic suicide and
robots that dream to have a normal life. Alongside is a another body of
work titled Dripsters, bold and beautiful animals with clear
markings reduced down to individual drips of paint.
His limited edition prints can be bought in galleries around the country as well as several online galleries.
F&W is a print on demand outlet which uses the services of third party P.O.D. supplier. Whilst F&W will take every measure they can to ensure the customer has an easy service and are happy with their products, sometimes it will be out of their paws and problems will occur. If you have a problem with one of your purchases please contact F&W via the 'Contact Us' message board and F&W will do all they can to help with a flick of their tails. Please read the Returns Policy for further information.
Each product is printed to order, so unless there is a fault with the item we don’t accept returns.
Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement.
F&W work with a third party print-on-demand company who 'drop ship' the purchased orders - any faulty goods or complaints will have to be passed on to the third party company which may take a little time, so please 'bear' with us.
Whilst rare, parcels
can go missing in the post. We cannot issue replacement orders until 10
working days after dispatch for the UK and 28 days for EU & INT.
This is because we cannot claim from royal mail until this time. If an
order does not arrive we would always recommend asking the customer to
check at their local post office and confirming their address before
contacting us. Please also note that we must be notified within 30 days
of any orders that have not arrived. After this time we cannot replace
any orders free of charge.
To protect your personal information, F&W and Shopify takes reasonable precautions
and follow industry best practices to make sure it is not
inappropriately lost, misused, accessed, disclosed, altered or
If you provide us with your credit card information,
the information is encrypted using secure socket layer technology (SSL)
and stored with a AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we
follow all PCI-DSS requirements and implement additional generally
accepted industry standards.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Info@fluffandwhiskers.co.uk
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Info@fluffandwhiskers.co.uk